Return & Refund Policy

We want you to feel comfortable shopping with MarketNooks. If your purchase isn't quite right, eligible items may be returned within 30 days of delivery in accordance with the policy below.

Please review this policy before starting a return. If you need help, contact us at service@marketnooks.com .

1. 30-Day Return Window

You may request a return within 30 days from the date your order was delivered.

To be eligible for a standard return, the item must generally be:

In its original condition.
Unused, unassembled, and unaltered, where applicable.
Clean and free from pet hair, odors, stains, or other signs of use.
Returned with all original parts, accessories, instructions, and included components.
Returned in its original packaging when reasonably possible.
Accompanied by valid proof of purchase from MarketNooks.

Items that do not meet the applicable return conditions may be ineligible for a refund or may qualify only for a partial refund, depending on their condition and applicable law.

2. Adult Craft Products

For craft kits and craft supplies, all included materials and components should be returned together.

Craft kits that have been substantially started, completed, altered, or returned with used or missing materials may not qualify for a standard return unless the product arrived damaged, defective, incomplete, or incorrect.

We recommend checking all components shortly after delivery so you can contact us promptly if anything is missing or damaged.

3. Pet Comfort Products

Pet products should be returned clean and in unused condition whenever the return is based on preference, size, fit, or change of mind.

For hygiene and sanitation reasons, pet beds, blankets, mats, feeding accessories, and similar products that show signs of pet use, washing, staining, odors, pet hair, or contamination may not be eligible for a standard return unless the item arrived damaged, defective, or incorrect.

Please review product dimensions and compatibility information carefully before ordering pet ramps, stairs, car accessories, beds, or other size-sensitive products.

4. Items That May Not Be Returnable

Unless required otherwise by applicable law, the following items may not qualify for a standard change-of-mind return:

Items returned more than 30 days after delivery.
Products that have been substantially used, damaged, altered, or modified after delivery.
Craft kits with substantially used or missing materials or components.
Pet products showing signs of use, washing, staining, odors, pet hair, or contamination.
Personalized or custom-made items, if clearly identified as such before purchase.
Gift cards, where applicable.
Items clearly marked as final sale or non-returnable before purchase, where permitted by law.

These exclusions do not affect your rights if an item arrives damaged, defective, materially different from what you ordered, or where applicable law provides you with additional rights.

5. How to Start a Return

Before sending anything back, please contact our support team:

Email:
service@marketnooks.com

Please include:

Your order number.
The email address used to place the order.
The item you would like to return.
The reason for the return.
Photos, if the product is damaged, defective, incorrect, or incomplete.

Once your return request has been reviewed, we will provide the applicable return instructions and return address.

Please do not send a return to our registered business address or any address shown elsewhere on the website unless our support team has specifically instructed you to do so.

Returns sent without the appropriate return instructions may experience delays or may be difficult to identify and process.

6. Return Shipping

For eligible returns based on change of mind, preference, size, fit, or other reasons not caused by an error on our part, the customer is responsible for return shipping costs.

If you received an item that is damaged, defective, materially incorrect, or different from what you ordered, please contact us before returning it. When we confirm that the issue is our responsibility, we will provide an appropriate resolution and will not require you to bear return shipping costs for our error.

We recommend using a trackable shipping method for customer-arranged returns. Please keep your shipping receipt and tracking information until your return has been completed.

MarketNooks is not responsible for customer-arranged return packages that are lost or damaged in transit before reaching the designated return location, except where applicable law provides otherwise.

7. Restocking Fees

We do not charge a restocking fee for eligible returns made in accordance with this policy.

8. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order after delivery.

If an item arrives damaged, defective, incorrect, or with missing parts, please contact us as soon as possible. Reporting the issue within 7 days of delivery helps us investigate and resolve the issue more quickly.

When contacting us, please provide:

Your order number.
A description of the issue.
Clear photos of the item.
Photos of the packaging and shipping label when relevant.

Depending on the circumstances, an appropriate resolution may include a replacement, refund, missing-part replacement, or another reasonable solution.

The suggested 7-day reporting period does not limit any rights or remedies that cannot legally be restricted under applicable law.

9. Refunds

Once an eligible return is received, we will inspect it and notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

We generally process approved refunds within 7 business days after the returned item has been received and inspected.

After we issue the refund, your bank, card issuer, PayPal, or other payment provider may require additional time to post the funds to your account. Processing times are controlled by the applicable payment provider.

10. Original Shipping Charges

Original shipping charges paid at checkout are generally non-refundable for standard change-of-mind returns.

If the return is required because we sent an incorrect, damaged, or defective item, or where a refund of shipping charges is required by applicable law, the appropriate shipping charges will also be refunded.

Orders that qualified for free shipping are not charged an outbound shipping fee merely because an otherwise eligible item is returned. Customer-paid return shipping may still apply as described above.

11. Exchanges

We do not currently process direct product exchanges.

If you would like a different product, size, style, or variation, the simplest option is to request an eligible return for the original item and place a new order for the item you prefer.

This helps avoid delays caused by changing inventory availability.

12. Order Cancellations

If you need to cancel or change an order, contact us as soon as possible at service@marketnooks.com .

We will try to accommodate cancellation requests before fulfillment begins, but we cannot guarantee that an order can be changed or canceled once it has entered processing or shipment.

If an order has already shipped, you may request an eligible return after delivery in accordance with this policy.

13. Refunds for Orders We Cannot Fulfill

If we are unable to fulfill or ship merchandise and the order is canceled, we will issue the applicable refund to the original payment method in accordance with applicable law.

14. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes to our products, operations, or legal requirements.

The latest version will be posted on this page with an updated "Last Updated" date.

The policy applicable to a purchase will be subject to applicable law and the terms disclosed in connection with that purchase.

15. Contact Us

If you have questions about a return, refund, damaged product, or your eligibility under this policy, please contact us:

MarketNooks
H INTERNATIONAL NY LLC

Email: service@marketnooks.com